General

https://arce.co.in/ is an online portal operated by Arcé Footwear (“Company”). In this Privacy Policy, references to “you” mean any person submitting any data to us, our agents, or through the website.

Data protection is a matter of trust, and your privacy is important to us. We therefore only use your name and other information relating to you in the manner set out in this Privacy Policy. We will only collect information when necessary and relevant to our dealings with you.

Our Privacy Policy is subject to change at any time without prior notice. Please review this policy periodically to stay informed of updates.

We will retain your information only as long as required by law or as relevant for the purposes for which it was collected.

You may visit our website and browse without providing personal details. During your visit, you remain anonymous, and we cannot identify you unless you have an account on the website and log in with your username and password.

Arcé Footwear (“Company”) values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our platform (“Arcé”) and use the services available on it, and how we use and disclose that information.

If you have any questions or comments about this Privacy Policy, please contact us at hello@arce.co.in. This Policy is incorporated into and subject to the Arcé Terms of Use, which can be accessed at https://arce.co.in/pages/privacy-policy. Your use of Arcé and any personal information you provide remain subject to the terms of this Policy and the Arcé Terms of Use.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be addressed to Mr. [Grievance Officer’s Name], who can be reached at [Office Address], or by email at hello@arce.co.in. The complaint will be redressed within 15 (fifteen) days.

Data That We Collect

We may collect various information if you seek to place an order for a product through our website. This includes data necessary for processing your purchase, returns, and related services.

We may collect your title, name, gender, date of birth, email address, billing and delivery address, GPS data, telephone/mobile number, login and account information, profile image, data on physical characteristics (such as weight, height, and measurements), and payment details (including card or bank account information).

A. Collection of Your Personal Information

1. Personal Information

“Personal information” includes data that may identify or contact you, such as your name, email address, phone number, or payment details required for processing your order, refund, or exchange. Information collected at the time of account creation—such as name and email ID—is used to ensure better customer service and product delivery.

We may also collect personal information you submit in feedback, discussions, or reviews. The Company reserves the right to record conversations through the chat/messaging mechanism on the platform for quality assurance, dispute resolution, and abuse prevention.

2. Automatic Information, Cookies, and Tracking Technologies

We and our third-party partners use cookies, web beacons, and tracking technologies to collect information such as browser type, IP address, domain, pages visited, device type, and usage frequency. This data helps us improve Arcé, analyze performance, and enhance user experience.

You may disable cookies in your browser settings, but doing so may affect website functionality.

We may also use pixel tags or GIFs in our emails to track open rates and engagement for internal analysis.

Use of Data Collected

• Process and deliver your orders
• Manage payments and refunds
• Inform you of delivery status
• Improve website performance and user experience
• Detect fraud or misuse
• Contact you for customer service or updates

Your name, phone number, email, and address may be shared with third-party logistics or payment partners for order fulfillment. You agree to provide accurate and up-to-date information and to keep your login credentials confidential.

We do not sell or rent your personal data to third parties for marketing without your explicit consent. Your information is stored securely on Shopify’s protected servers with strong physical and technological safeguards.

B. How Arcé Uses the Information We Collect

• Register and verify your account
• Provide customer support and respond to inquiries
• Ship, deliver, and process returns/refunds
• Process payments through secure third-party gateways
• Improve website experience through analytics
• Send promotional communications (if opted in)
• Conduct surveys and market research
• Enforce our Terms of Use and protect user rights

Your registration on Arcé constitutes consent to be contacted for these purposes, including via SMS, calls, or email.

C. Newsletters, Surveys, and Marketing Communications

We may send you newsletters, promotional offers, or surveys. You can opt out anytime by clicking the “unsubscribe” link in our emails or following the SMS opt-out process. Unsubscribing from one medium does not automatically unsubscribe you from all communications.

Third Parties and Links

We may partner with third-party service providers (e.g., Shopify, Unicommerce, Easebuzz) to operate and maintain Arcé. Your information may be shared with these partners only as necessary. Arcé may contain links to third-party websites. We are not responsible for their privacy practices or content.

Security

We maintain strict technical and organizational measures to prevent unauthorized access, accidental loss, or misuse of your information. Our servers are firewall-protected and data collection occurs over secure connections. You are responsible for safeguarding your password and account access.

G. Updating, Deleting, and Correcting Personal Information

You may review, update, or delete your personal information by logging into your Arcé account. Upon request, we can close your account and remove your personal data, except where retention is required by law for fraud prevention, dispute resolution, or compliance purposes.

Consent

By submitting your data to us or using the website, you consent to our use of your information as outlined in this Privacy Policy. By logging into your account and completing a purchase, you authorize Arcé and its service partners to contact you in relation to your transactions.